1,723,261 research outputs found
Entrepreneurial Cognition: The State Of The Art Using a Bibliometric Approach
No full textThe purpose of this paper is to offer a comprehensive overview about entrepreneurial cognition field of research from its born to the more recent contributions. Based on a dataset which covers eighteen years of research in this field, from 1998 to 2016, the present study analyzes all the 144 papers available in Web of Science Core Collection directly referring to entrepreneurial cognition. In particular, this study shows the evolution of the EC field using both systematic literature review and bibliometric approach. The analysis highlights several areas of interests which evolve during the years and passing through two evolutionary stages namely, the “youth” and the “growth” period
Il comportamento innovativo nelle imprese manifatturiere. L'applicazione di un modello concettuale esplorativo
No full textLinking employees’ affective commitment and knowledge sharing for an increased customer orientation
No full textPurpose: Building on the attitude–behavior relationship model, this study aims to contribute to customer orientation literature by suggesting that service employees’ commitment (i.e. personal attitude) affects their customer orientation via the effect of their participation in knowledge sharing with colleagues (i.e. employees’ behavior). Design/methodology/approach: The empirical analysis has been developed around survey data, collected from 165 service workers of Italian museums. The hypotheses are tested through the SPSS PROCESS macro plugin. Findings: Drawing on the importance of human capital to tourism organizations, this study illustrates that affective commitment has a positive and significant influence on employees’ customer orientation, and that this relationship is fully mediated by knowledge-sharing behaviors. Practical implications: As attitudes are more stable than behaviors, the findings suggest that managers of tourism organizations implement appropriate selection and recruitment techniques, together with adequate involvement and empowerment activities, to identify and support individuals whose attitudes fit the organizational goals. Originality/value: Acknowledging the contribution that workers can give to service organizations’ success, this paper enriches the understanding of the mechanisms that underlie the relationship between employees’ attitudes and their orientation toward the customer. Building on the cognitive dissonance theory, it adds to extant research on the individual antecedents of employees’ customer orientation by shedding light on the attitude–behavior relationship in tourism organizations
Entrepreneurial decision-making effectiveness: A theoretical framework linking affect and cognition
No full textDon’t forget about your customer: Examining museums’ organizational change through the Service-Dominant approach
No full textAcknowledging that service organizations' competitiveness increasingly relies on an effective management of customers' demands, this paper departs from the importance for them to build successful relationships with their service users. Hence, being highly customer-oriented allows firms to provide a superior customer experience and benefit from their higher satisfaction with the service. But how can these organizations keep a high customer orientation over time in the face of the ever-changing customers' needs? Grounding the Service-Dominant Logic (SDL), this work proposes to build both a strong organizational and employees' customer orientation by placing emphasis on institutional, organizational, and individual factors. We test our model within the context of museums, because of their distinguishing feature as "fully experiential tourism products" as well as the organizational change they are facing since some decades, which is leading them to turn their cultural wealth into profit. Survey data collected from 13 Tuscan museums show that a higher organizational support (organizational factor) significantly improves both the organizational and the employees' customer orientation while the use of procedures (institutional factor) and the individuals' knowledge self-efficacy (individual factor) are positively associated only with the organizational customer orientation
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