1,721,000 research outputs found
A temporal survey on perceived quality in urban public transport: analysis of the Italian regions from 2002 to 2012
No full textThis paper focuses on various aspects of perceived quality of LPT services and
the relation among quality, use and satisfaction with the ticket price.
Elaborating data provided by ISTAT in the 2013 survey “Aspects of daily life”, we develop
an indicator of perceived quality of urban public transport, measuring the progress made at
the regional level in last ten years.
Following a customer-based approach, we consider the opinions of the users on the service
and formalize a methodology to compare an indicator over time, through a structured
approach that can be replicated in different urban contexts.
The survey results highlight (i) an increase in the overall levels of user satisfaction in Italy
between the first observation (2002) and the second one (2012) ; (ii) a very limited relation
between perceived quality and use both in the first and in the second year of observation ;
(iii) a positive and increasingly strong relation between perceived quality and satisfaction
with the ticket price ; finally, (iv) no relation between the satisfaction with the ticket price
and the use of local public transport in both years considered.
This work aims to suggest effective ideas for action to LPT companies and Public Administration,
by breaking up the abstract and all-encompassing concept of quality into its single
constituents, and analysing them more precisely. On the foreground we put the concept of
mobility as a “system” and not as a loose set of individual components
Growing old and keeping mobile in Italy. Active Ageing and Importance of urban mobility planning strategies.
No full textThe world is facing a series of changes that will modify the way we envisage transport planning in our cities. The demographic switch that is the consequence of higher life expectancy and lower fertility rates is occurring all around the world. While ageing is indeed a triumph of development and the increasing longevity is perceived as one of humanity’s greatest achievements, the phenomenon and its transition in society needs to be managed.
The rapid increase of the elderly group means profound changes in personal needs that result in different demands, which require solutions at various levels. The World Health Organization has established a path towards Active ageing. It is within this strategy that this paper aims at analyzing the role of mobility as an enabler of active ageing. While mobility in general is very important, it was decided to concentrate on urban mobility, as cities are, by definition, the place where people can benefit from urbanization economies and where transport plans are put in place. An increase of age, health and economic conditions determine the possibility to enjoy more and for longer time of the urbanization economics. Yet such fruition is determined by the accessibility to such places or services. It is for this reason, among others, that urban mobility planning is such a relevant tool that could lead towards a switch of paradigm towards more friendly and inclusive (for seniors and not only) urban environments
Perceived quality of urban public transport: Use and willingness to pay in Italian regions
No full textUn indicatore di qualità percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane
No full textLa crescente urbanizzazione e la quotidiana, mobilità degli individui all'interno delle città rappresenta un tema di confronto obbligato per tutti coloro che abitano o vivono la città, e che, se da un lato usufruiscono dei vantaggi che essa offre per la sua sola esistenza, dall'altro risentono di numerosi risvolti negativi, causati per lo più dal modello di mobilità sregolato che domina nelle nostre città.
Se l'utilizzo del TPL non necessita di definizioni né presenta particolari criticità nella misurazione, la qualità del servizio è invece una grandezza soggettiva e composita, la cui definizione non è univoca e la cui misurazione è complessa. In questo lavoro si prenderanno in considerazione sia gli aspetti oggettivi che soggettivi del servizio, indagandoli però tutti attraverso le percezioni degli utenti (approccio customer based), ritenendo che la valutazione della qualità del servizio attraverso gli occhi dell'utenza sia essenziale per l'implementazione di qualsiasi strategia tesa ad incrementare (o consolidare) l'utilizzo del TPL.
Per indagare le correlazioni esistenti tra la qualità e l'utilizzo del TPL, nonché tra il costo del servizio ed il suo utilizzo, si impiegheranno Indici costruiti appositamente per l'indagine, sulla base di variabili selezionate dall'Indagine Multiscopo dell’Istat “Aspetti della vita quotidiana”; in particolare si utilizzeranno i valori espressivi della frequenza nell'uso di autobus, filobus e tram, e quelli relativi invece alla soddisfazione degli utenti per diversi aspetti qualitativi del servizio (frequenza, puntualità e velocità delle corse, possibilità di trovare posto a sedere, pulizia delle vetture, comodità d'attesa nelle fermate, comodità degli orari, costo del biglietto), utilizzandoli come indicatori da aggregarsi per la costruzione di Indici.
Elaborando le informazioni quantitative fornite dai risultati dell'indagine condotta dall'Istat, si procederà ad elaborare 3 indicatori che saranno messi in relazione tra loro per indagare eventuali reciproche correlazioni: un indicatore di utilizzo, ottenuto a partire dalle variabili “Utilizzatori occasionali” e “Utilizzatori abituali”, un indicatore di qualità, ottenuto per aggregazione delle informazioni restituite dal livello di soddisfazione degli utenti circa diversi aspetti del servizio, un indicatore di Tariffazione, in grado di restituire il pensiero degli utenti circa l'adeguatezza del livello tariffario dei servizi rispetto alla loro qualità, ed ottenuto isolando il giudizio di soddisfazione circa il costo del servizio, che è uno tra gli aspetti qualitativi indagati.
I risultati dell'indagine vogliono essere d'aiuto alla comprensione delle ragioni dello scarso successo del TPL in Italia, da un lato mettendo in luce l'erroneità di alcune consolidate credenze circa l'utilizzo ed il non utilizzo dei mezzi pubblici, e dall'altro suggerendo più efficaci spunti di intervento alle società di TPL, grazie alla scomposizione di un astratto ed onnicomprensivo concetto di qualità nelle sue singole costituenti più precisamente delimitate
Market segmentation and willingness to pay for public transport annual passes among older adults: insights from Genoa, Italy
No full textA survey of older adults aged 65 and over (n = 247) was conducted in Genoa, often described as 'the oldest city in the oldest country' in Europe. This paper presents two scenarios exploring older people's willingness to pay (WTP) for annual tickets for local public transport (LPT) and examines the impact of factors such as cost, time, and comfort. These insights could help address the challenges of travel in ageing societies. A segmentation analysis based on the mean values of the two WTP scenarios (status quo and improved services) was conducted, followed by linear regression modelling to understand how older adults' socio-demographic traits, perceptions, and travel behaviour affect their WTP. Our findings suggest that the pricing of the annual pass (345 at the time of survey) exceeds the WTP indicated by respondents. The mean WTP for the status quo level of service (221.36) was much lower than the WTP if service levels were improved (304.07). Women were found to be more likely to use LPT but also tended to live alone and have lower incomes. Off-peak hours, particularly in the afternoon, were also associated with a higher WTP. This research is important in the context of Europe's ageing population, highlighting the need for more inclusive transport options for older adults. Public transport authorities (PTAs) should explore more tailored approaches to pricing and service provision. It is imperative to balance the competing goals of cost recovery, equity, and service attractiveness to encourage older people's uptake of LPT services, while maintaining accessibility and wellbeing
NEPTUNE: NEw system for Probabilistic Tracking & identification of UNknown Events
No full textICAMES2001, ENSO, Bogazici University, Istanbul, Ma
Is Local Public Transport unsuitable for elderly? Exploring the cases of two Italian cities
No full textThe issue of developing environments responsive to the ambitions and needs of older people has become a major
concern for social and public policy. According to the activity theory, psychological well-being in old age is based
upon the level of activity and social contacts which are kept (Havighurst, 1968). Several researchers (e.g.,
Mollenkopf, 1997; Banister & Bowling, 2004; Burnett & Lucas, 2010; Stanley, Vella-Brodrick, & Currie, 2010;
Mifsuda et al., 2019; Van Hoven & Meijering, 2019) show that participation in activities is related to larger social
networks and fewer feelings of loneliness, and that outdoor mobility contributes to old people’s life satisfaction.
As the activity space of old people shrinks with age, the conditions of the neighborhood where older adults live
become increasingly important. Moreover, the integration and management of public transport with active travel
(including equity and health implications) is a key subject for policy makers. Although Italy is the “oldest”
country in the European Union (closely followed by Germany), the literature exploring elderly mobility is scant.
The paper aims to fill this gap by investigating the motivations of a representative sample of older adults, in the
cities of Milan and Genoa, not to take trips and activities because of the perceived inadequacy of Local Public
Transport. The 411 old people, living in three peripheral neighborhoods in Milan - the Italian financial capital -,
and in three peripheral neighborhoods in Genoa - the oldest Italian metropolitan area-, were interviewed face-to-face
in 2019. Multivariate logistic regression models are adopted to explore whether giving up moving inside the
city is related to: i) elderly’s demographic variables, health conditions and modes of transport; ii) the perceived
satisfaction of both Local Public Transport and the neighborhood (“ageing in place”); iii) the town of residence
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