17 research outputs found

    La fidélisation de la clientèle bancaire Cas : CPA de TIZI-OUZOU

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    85 p.:ill;30cm.(+cd)Fidéliser un client, c’est créer une relation entre une entreprise et son client qui finit toujours par apporter des avantages non négligeable aux deux parties. Actuellement, face à la concurrence, l’innovation, et aux nouvelles techniques de commercialisations, les programmes de satisfaction et de fidélisation sont considérés comme étant fondamentaux au sein des banques. Les programmes de fidélisation font partie de stratégie qui permet à la banque de tisser des liens plus étroits avec la clientèle dans le but de la conquérir puis la conserver. Notre étude consiste à analyser les stratégies de fidélisation dans le secteur bancaire précisément à la banque « Crédit Populaire d’Algérie », dans un tel contexte notre problématique s’articule autour de la question centrale : « Comment parvenir à satisfaire et fidéliser une large clientèle au milieu d’une concurrence dans le secteur bancaire ? » Il ressort dans notre étude que le CPA gère ses produits et services et elle essaye d’anticiper sur les attentes et besoins de ses clients pour satisfaire les exigences et de renforcer sa relation avec eux de sorte à les garder et assurer leur fidélité à long terme

    Third year nursing students' perceptions and expectations of a preceptorship program

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    This thesis was scanned from the print manuscript for digital preservation and is copyright the author. Researchers can access this thesis by asking their local university, institution or public library to make a request on their behalf. Monash staff and postgraduate students can use the link in the References field

    Anti-Corruption Justice Centre: A Comparison of its Operation in the Republic and the Emirate of Afghanistan

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    Transparency International\u27s annual reports in recent years have put Afghanistan near the top of the list of corrupt countries. This paper explores how the Anti-Corruption Justice Centre (“ACJC”) – established in 2016 to prevent the loss of national assets, speed up the discovery, investigation, and judicial review of corruption cases, and observe international obligations – set about tackling the country’s endemic corruption. This paper then examines what happened to the ACJC after the fall of the Republic in August 2021 and the declaration of the Taliban Emirate. Lastly, this paper details the approach the Taliban Emirate has taken to the problem of corruption. This paper draws on the unique insights of the author (a judge at the ACJC’s special corruption court until the fall of the Republic), with special attention to the ways in which key cases were brought to the court and adjudicated, under the Afghan Republic. For the period of the Taliban Emirate, the paper draws on interviews with prosecutors and other original research. The findings indicate that, although the ACJC had weaknesses, it was relatively effective at adjudicating the cases brought before it and, had it had more time and continued to enjoy the moral and material support of the Afghan government, could have played a key role in an intensifying fight against corruption. By contrast, though many Afghans remembered the first Taliban regime as comparatively corruption-free, and though Taliban insurgents used public indignation at Republic officials’ blatant corruption as a recruiting draw, the current Taliban regime has closed down relevant institutions including ACJC, and turned a blind eye to the problem of corruption. The status of the laws addressing the subject is currently ambiguous and opaque. The future of the ACJC cases and the effort to combat corruption in Afghanistan is indeterminate

    التفاعل الرمزي في شخص مصطفى برواية " النبي" لجبران خليل جبران بمنظور جورج هيربرت ميد

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    مستخلص البحث تعكس الأعمال الأدبية توثيقاً تعبيرياً للمؤلف في نقل الشعور والتعبير عن الأفكار الإبداعية وردود الفعل على الظروف المحيطة، سواء قدمت في شكل خيالي أو غير خيالي. سيقوم المؤلف بإدخال معانيه الخاصة من خلال كل رمز يستخدمه. رواية "النبي " هي رواية نثرية تستخدم الرموز في سرد القصة، باستخدام لغة غريبة وكلمات غامضة يمكن أن تجعل القراء يفكرون في بعض الأحيان، ويتبين أن الرمز المستخدم يسبب تفاعلاً بين الشخصيات. يحلل هذا البحث الهوية الثقافية والتفاعل الرمزي في رواية "غنى النبي" لجبران خليل جبران. يستخدم هذا البحث منهج البحث الوصفي النوعي. يستخدم هذا البحث أيضًا المنهج الجوهري للكشف عن التوصيف والحبكة والمكان في الرواية. كما يكشف هذا البحث عن الرموز والذاكرة بالإضافة إلى ثلاثة مفاهيم للتفاعلية الرمزية، وهي العقل والذات والمجتمع، استنادا إلى نظرية التفاعلية الرمزية لجورج هربرت ميد. وفي ذلك اليوم، وهو على وشك مغادرة مدينة أورفلاس، شعر بالحزن والشوق الشديد. ويظهر ذلك من خلال رمز "التل" الذي عاش فيه لفترة طويلة، مما منحه العديد من الذكريات السعيدة. كان هذا التل أيضًا هو المكان الذي تم الترحيب به وقبوله لأول مرة من قبل سكان Orphlase. ويعتبر مصطفى أنه وجد هويته بدءاً من التقليد وملاحظة أسلوب العيش الاجتماعي والاعتقاد. وبعد أن بدأ في تطوير ما لاحظه بأفكاره، أعطى رأياً في الانطباع الذي يتركه المجتمع المحلي حول معنى الحياة، وبالتحديد كلمة "أفراح وأحزان" ليتمكن المجتمع في النهاية من قبوله بشكل جيد. على الرغم من أن مصطفى كان يعتبر في البداية شخصًا غريبًا. معنى المجتمع يكمن في سلوكه الذي يمكن أن يتكيف مع مجتمع Orphlase حتى يتم قبوله بشكل جيد منهم. كما توصل هذا البحث إلى 26 معنيًا لطبيعة الحياة، والتي أصبحت رسائل من الشخصيات. ABSTRACT Literary works reflect an expressive documentation of the author in conveying a feeling, expressing creative ideas and reactions to the surrounding circumstances, whether presented in fiction or non-fiction form. An author will insert their own meanings through each symbol they use. The novel Sang Nabi is a prose novel that uses symbols in telling the story, using exotic language and mystical words that can make readers think at times. A symbol used turns out to cause an interaction between the characters. This research analyzes cultural identity and symbolic interactionism in the novel entitled "Sang Nabi" by Kahlil Gibran. This research uses a qualitative descriptive research methodology. This research also uses an intrinsic approach to reveal the characterization, plot and setting in the novel. This research also reveals symbols and memory as well as three concepts of symbolic interactionism, namely mind, self and society, based on the theory of symbolic interactionism from George Herbert Mead. On that day, he was about to leave the city of Orphlase, he felt sadness and intense longing. This is shown by the symbol "hill" where he lived for a long time, giving him many happy memories. This hill was also the place where he was first welcomed and accepted by the residents of Orphlase. Mustafa is considered to have found his identity starting from imitating and observing the social style of living and believing. After he began to develop what he observed with his thoughts, he gave an opinion on the impression given by the local community regarding the meaning of life, precisely the word "joys and sorrows" so that in the end society was able to accept him well despite the fact that at the beginning Mustafa was considered a strange person. The meaning of society lies in his behavior which can adapt to Orphlase society until he is well accepted by them. This research also found 26 meanings of the nature of life, which became messages from the characters.. ABSTRAK Karya sastra mencerminkan sebuah dokumentasi ekspresif pengarang dalam menyampaikan sebuah rasa, menuangkan ide kreatif maupun reaksi dengan keadaan sekitarnya, baik disuguhkan ke dalam bentuk fiksi maupun non fiksi. Seorang pengarang akan menyelipkan makna-maknanya tersendiri melalui setiap simbol yang mereka gunakan. Novel Sang Nabi merupakan novel prosa yang menggunakan simbol dalam penyampaian ceritanya, menggunakan bahasa yang eksotis serta ramuan katanya yang mistik mampu membuat para pembaca sesekali berfikir.Sebuah simbol yang digunakan ternyatat menyebabkan terjadinya sebuah interaksi antar karakter. Penelitian ini menganalisis tentang identitas budaya dan interaksionisme simbolik dalam novel yang berjudul “Sang Nabi” karya dari Kahlil Gibran. Penelitian ini menggunakan metodologi penelitian deskriptif kualitatif. Penelitian ini juga menggunakan pendekatan intrinsik untuk mengungkap karakterisasi, plot, dan setting yang ada di dalam novel. Penelitian ini juga mengungkap simbol dan memori serta tiga konsep interaksionisme simbolik yakni mind, self, dan society dengan berdasar pada teori interaksionisme simbolik dari George Herbert Mead. Pada hari itu, ia hendak meninggalkan kota Orphlase, ia merasakan sedih dan rindu yang mencekam. Hal iin ditunjukkan dari simbol “bukit” yang mana di tempat itu dia tinggal lama sehingga banyak kenangan indah. Bukit tersebut juga menjadi tempat ia pertama kalinya disambut dan diterima oleh penduduk Orphlase. Mustafa dinilai telah menemukan jati dirinya dimulai dri ia menirukan dan mengamaati gaya msayarakat orphlase dalam menjalani kehidupan dan beriman. setelah ia mulai mengembangkan apa yang ia amati dengan pemikirannya, ia memberikan opini atas kesan yang di berikan masyarakat orphalse mengenaik makna kehidupantepatnya sebuah kata "suka dan duka" sehingga akhirnya masyarakat bisa menerima nya dengan baik walaupun pada kenyataan diawal mustafa dianggap sebagai orang aneh. makna society terletak pada tingkah lakunya yang bisa beradaptasi dengan masyarakat Orphlase hingga ia diterima baik oleh mereka. Penelitian ini juga menemukan 26 makna dari hakikat sebuah kehidupan, yang menjadi sebuah pesan dari tokoh

    Momentary meaning processes shape behaviors with individual and societal relevance

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    Meaning in life is a fundamental human motivation central to well-being and optimal functioning. Definitional aspects of the subjective feeling of meaning include coherence, significance, and purpose. However, the present literature lacks a well-integrated understanding of how meaning processes, namely the search for and presence of meaning, are tied to various behaviors in everyday life. Across three papers, I examine meaning processes as they relate to different behaviors. In the first line of work (Paper 1), I test how everyday behaviors like routines relate to feelings of meaning in life. In the second line of work (Papers 2 and 3), I examine how feelings of meaning shape a specific kind of behavior with societal relevance – collective actions in response to social injustice. In Paper 1, I clarify how the process and content of everyday behaviors predict concurrent momentary meaning presence. Across 2 experience sampling studies, I find routinization of everyday behaviors is positively related to momentary meaning presence above and beyond the meaningful content of those behaviors, and particularly during difficult contexts (i.e. during the transition to COVID-19 lockdowns). Paper 2 examined the role of search for meaning in motivating collective action against perceived social injustice. Across 4 studies using cross sectional, repeated measures, and daily diary methods, I find that trait, daily, and momentary feelings of meaning search predict greater intentions to engage in collective action against social injustice. In Paper 3, I investigate how engaging in collective action against social injustice is linked with daily and momentary feelings of meaning presence across three studies. This work provides evidence that engaging in collective action predicts greater momentary feelings of meaning presence, which in turn predict greater intentions to engage in collective action in the future. Together, this dissertation contributes towards our understanding of how momentary feelings of meaning shape, and are shaped by, two kinds of behaviors - everyday routines and collective action against social injustice.Ph.D.Includes bibliographical reference

    (املشترك اللفظى واملترادف اللفظى فى القرآن الكريم (دراسةداللية

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    The author focuses his thesis research of antonyms and synonyms contained in verses about education and teaching in the Qur'an with the study of simantic analysis, the discussion of antonyms and synonyms by dividing into three groups, namely groups of nouns, verbs, as well as letters.And the purpose of this study is: to find out the words and meanings of antonyms and synonyms contained in the verses of education and teaching in the Qur'an. This thesis uses library research method. This study uses a qualitative approach. This study analyzes linguistically about antonyms and synonyms, and analyzes the meanings of antonyms and synonyms contained in educational and teaching verses in the Qur'an and explains their meanings by analyzing Arabic dictionaries and the opinions of experts. interpretations and books on understanding the Arabic language. And how to analyze this data using simantic analysis.The results showed that 1. There are 16 antonym words in the verses of education and teaching in the Qur'an, divided into 8 nouns, 5 in verbs, 3 in letters. And there are synonymous words in the verses of education and teaching in the Qur'an as many as 6 words, divided into 2 nouns, 3 in verbs, 1 in letters. 2. The meaning of antonyms in the verses of education and teaching in the Qur'an include: In the noun "Al-Bait" it means Kaaba, Residence, Graveyard. In the verb "Banainaa" it means we lift, strengthen, make. The letter "An" means explanation, masdar. The synonyms for the verses of education and teaching in the Qur'an include: On the noun "Ar-Rawasi" and "Aljibal". In the verb "Fahima" and "Faqiha". On the letters "Inna" and "Anna"

    A Validated UPLC-PDA Method for Simultaneous Determination of 3 Biologically Active Isoflavans in Trigonella stellata Extract

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    © The Author(s) 2020. In this study, an ultra-performance liquid chromatography (UPLC)/photodiode array method was developed for the simultaneous determination of trigonellan glucoside (1), isotrigonellan (2), and methoxy-isotrigonellan (3) in Trigonella stellata extract using an external standard method. The extract was prepared using a standardized method by maceration of the dried plant material in ethanol. The 3 isoflavans (1-3) were separated on an Acquity UPLC C18 column using gradient elution with a mobile phase consisting of 0.1% (v/v) formic acid aqueous solution and 0.1% (v/v) formic acid in acetonitrile, and ultraviolet detection. The method provides a linear correlation for all analytes over the investigated ranges with all correlation coefficients greater than 0.998. The validated lower limits of quantitation were 53, 127, and 5 μg/mL for isoflavans 1, 2, and 3, respectively. Intraday and interday precisions (percent relative SD [RSD%]) were less than 8.3% and accuracy (RE%) ranged from 90% to 100%. The method’s capability to remain unaffected by small, but deliberate variations in method parameters (method’s reliability during normal usage) described by the robustness showed RSD% less than 4.6% measured by varying 3 different parameters. The validated method was successfully applied to simultaneously determine the concentration of the 3 new isoflavans having anti-inflammatory and antidiabetic activities. The results revealed that the validated method can be used for quality control of herbal preparations containing these or similar isoflavans that are marketed for the prevention of inflammation and as antidiabetics

    Comparing adults with severe SARS-CoV-2 or influenza infection : South Africa, 2016-2021

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    DATA AVAILABILITY : Data were generated at various facilities in the pneumonia surveillance programme. Derived data supporting the findings of this study are available from the corresponding author, F.E. on request.BACKGROUND : Comparisons of the characteristics of individuals hospitalised with severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) or seasonal influenza in low-to middleincome countries with high human immunodeficiency virus (HIV) prevalence are limited. OBJECTIVES : Determine the epidemiological differences with those hospitalised with influenza or SARS-CoV-2 infection. METHOD : We investigated hospitalised individuals ≥18 years of age testing positive for seasonal influenza (2016–2019) or SARS-CoV-2 (2020–2021). We used random effects multivariable logistic regression, controlling for clustering by site, to evaluate differences among adults hospitalised with influenza or SARS-CoV-2 infection. RESULTS : Compared to individuals with influenza, individuals with SARS-CoV-2 infection were more likely to be diabetic (adjusted odds ratio [aOR]: 1.70, 95% confidence interval [CI]: 1.11–2.61) or die in hospital (aOR: 2.57, 95% CI: 1.61–4.12). Additionally, those with SARSCoV- 2 infection were less likely to be living with HIV (not immunosuppressed) (aOR: 0.50, 95% CI: 0.34–0.73) or living with HIV (immunosuppressed) (aOR: 0.27, 95% CI: 0.18–0.39) compared to not living with HIV and less likely to be asthmatic (aOR: 0.21, 95% CI: 0.13–0.33) rather than those living with influenza. CONCLUSION : Individuals hospitalised with SARS-CoV-2 had different characteristics to individuals hospitalised with influenza before the coronavirus disease 2019 (COVID-19) pandemic. Risk factors should be considered in health management especially as we move into an era of co-circulation of SARS-CoV-2 and influenza pathogens. CONTRIBUTION : Identifying groups at high risk of severe disease could help to better monitor, prevent and control SARS-CoV-2 or influenza severe disease.The Wellcome Trust; the CDC under the terms of a subcontract with the African Field Epidemiology Network (AFENET), the South African Medical Research Council (SAMRC); the African Society of Laboratory Medicine (ASLM) and Africa Centers for Disease Control and Prevention through a sub-award from the Bill and Melinda Gates Foundation; the National Institute for Communicable Diseases, a division of the National Health Laboratory Service, South Africa.http://www.sajid.co.zaam2024School of Health Systems and Public Health (SHSPH)SDG-03:Good heatlh and well-bein
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