24 research outputs found
Micro impacts and benefits of business tourism in Malaysia: a comparative analysis for 2011-2012
No full textThe paper investigates the micro impacts and benefits of business tourism in terms
of delegates spending and their experiences in Malaysia. It compares the results of two years of
data collected during 2011 & 2012 at Kuala Lumpur Convention Centre (KLCC). Descriptive
analyses such as frequencies, percentages, means, and standard deviations are calculated, and
patterns and trends in the responses for structured open-ended questions are observed. The
findings of the study are discussed in detail with conclusion and recommendations for the
industry
L'organisation de l'université au prisme du dispositif de l'Academic Workload Model : acteurs et système de l'enseignement supérieur
No full textCette thèse engagée à partir des enjeux de la transformation du paysage international de l’éducation supérieure et ses implications au niveau local et national de l’organisation des universités. Basé dans une approche néo-rationaliste des interactions entre acteurs et les systèmes d’enseignement supérieure, le concept gigogne d’arènes académiques et les processus de couplage/découplage, l’analyse se focalise sur le cas d’étude du développement, implantation et ajustement d’un dispositif de calcul des services d’enseignant-chercheur. La méthodologie est basée sur une observation participante de longue durée, l’action-recherche et la méthode d’étude de cas. L’analyse quantitative relative à la transformation de la structure et de la performance des enseignants-chercheurs avec les accomplissements de l’université est combinée avec l’analyse qualitative de données collectées par des entretiens individuels et de groupes conduits avec des enseignants-chercheurs, des membres de la direction de l’université ainsi qu’avec des experts de l’enseignement supérieur malaisien et international. Les analyses conduites démontrent – au niveau de l’organisation universitaire – la capacité de négociation des académiques et du management par rapport à leurs rôles et conditions d’avancement de carrière est central dans l’instrumentation du dispositif de calcul des services. Au niveau national, les analyses soulignent la complémentarité entre institutions d’éducation supérieure privées et publiques. Au niveau international, les analyses soulignent la capacité d’ajustement du système universitaire et des politiques malaisiennes relatives à l’enseignement supérieur et à la recherche pour la régulation de leurs positions dans l’arène académique internationale.This thesis is based on issues concerning the changing landscape of higher education globally and its implication at the local and national levels of the organization of universities. Drawn from the neo-rationalism perspective on the interactions between actors and higher education systems, the ‘gigogne’ concept of the academic arenas and coupling / decoupling processes, the analysis focuses on the case study of the development, implementation and adjustment of academic workload model. The methodology applied is based on long-term participant observation, action research and case study approaches. It is mixing quantitative analysis of the transformation of the academics’ performance and structure with the university’s achievement. On the other hand, this quantitative approach is complimented with the qualitative analysis of data gathered through formal interviews and focus groups, conducted with academics, senior management of the university and as well as experts of the higher education system in Malaysia and globally.Conclusions from the findings demonstrate – at the organizational level of the university - the capability of negotiation of the academics and senior management with regards to their roles and conditions of career advancement is central in the instrumentation of the academic workload system. At the national level, it highlights the complementary action between public and private higher education institutions. At the international level, it stresses on the capability of adjustment of the university organization system and the Malaysian higher education policy to redefine itself in regulating its position at the arenas of international bodies in higher education
Profit or pleasure: a study of lifestyle firms in Far North Queensland
No full textThis study discovered the nature of small to medium-sized accommodation-based hospitality firms in Far North Queensland, Australia. Fifty-one owner/entrepreneurs were interviewed via telephone using questions based on an existing set of lifestyle firm criteria. Owners of these firms did not subscribe to a commonly accepted idea of entrepreneurship. 'Lifestyle' factors motivated these people rather than profit and growth. These were living in a preferred location, an opportunity to be their own boss and to earn a reasonable living in support of a chosen lifestyle. The findings are based on a relatively small sample size and follow a deductive research design. Given the novelty of the field, future studies might consider using a more inductive approach to reveal differences between lifestyle businesses instead of treating them as an homogenous group. The provision of formal training appears to be problematic in that owners do not have many vocational skills. Also provision of training by the government and tourism agencies is inconvenient and irrelevant. These issues must be resolved to ensure professionalism within this sector and to capitalize fully on the economic benefit of tourism in the region. This study contributes to a novel research field. The findings are likely to make a useful contribution to the small existing body of knowledge given the likely overall cumulative impact of individual studies about lifestyle firms
Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences
No full textThe growing attention placed on experiences can be regarded as a mega-trend, and has given currency to the proposition that experiences are important for consumer’s self-perception and satisfaction with a specific visit. In order to assess this assumption, this study empirically examines the applicability of Pine and Gilmore’s ‘experience economy’ concept and examines the impact of its four dimensions i.e., education, escapism, esthetics, and entertainment on delegates’ satisfaction and behavioural intentions. Based on convenience sampling, 210 questionnaires are distributed to the delegates of 2 international academic conferences out of which 188 were deemed fit for further analysis 89% response rate. The results indicate that Pine and Gilmore’s model can further our understanding of the experience market. However, the findings in contrast with previous studies show that different experiential dimensions influence the delegates’ overall satisfaction in different contexts. For instance, the dimension of education has a relatively higher significant effect on the delegates’ overall satisfaction and behavioural intentions in the context of international academic conferences. The theoretical and practical implications of this study are also discussed
Memorable Customer Experience: Examining the Effects of Customers Experience on Memories and Loyalty in Malaysian Resort Hotels
No full textAbstractThe objective of this study is to examine the influence of four facets of customer experience on their memories and loyalty. A convenient sampling technique was used to select the sample. A total of 600 questionnaires were distributed at two tourist spots of Malaysia i.e., Langkawi and Penang, out of which 450 were returned (75% response rate). The result from the finding suggests that all four dimensions of customer experience influence their memories and loyalty. Overall, findings of this study validates the customer experience scale in the context of resort hotels and enhances the theoretical progress on the experience concept in tourism and offer important implications for resort hotel marketers
Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences
No full textThe growing attention placed on experiences can be regarded as a mega-trend, and has given currency to the proposition that experiences are important for consumer’s self-perception and satisfaction with a specific visit. In order to assess this assumption, this study empirically examines the applicability of Pine and Gilmore’s ‘experience economy’ concept and examines the impact of its four dimensions i.e., education, escapism, esthetics, and entertainment on delegates’ satisfaction and behavioural intentions. Based on convenience sampling, 210 questionnaires are distributed to the delegates of 2 international academic conferences out of which 188 were deemed fit for further analysis 89% response rate. The results indicate that Pine and Gilmore’s model can further our understanding of the experience market. However, the findings in contrast with previous studies show that different experiential dimensions influence the delegates’ overall satisfaction in different contexts. For instance, the dimension of education has a relatively higher significant effect on the delegates’ overall satisfaction and behavioural intentions in the context of international academic conferences. The theoretical and practical implications of this study are also discussed
Tourists’ Perceptions of Destination Travel Attributes: An Application to International Tourists to Kuala Lumpur
No full textAbstractThis paper seeks to contribute to the literature on tourists’ perception by evaluating the relationship between destination travel attributes and tourist satisfaction. Using a sample of 140 international tourists exiting Kuala Lumpur Malaysia, the influence of travel attributes on satisfaction and the moderating effect of demographic factors in the relationship between travel attributes and tourist satisfaction were investigated. Partial Least Square (PLS), a variance based structural equation model was employed to analyse the data. The travel attributes had satisfactory predictive relevance and explained the changes in the variance of the endogenous variable tourist satisfaction. All the demographic factors considered moderated the relationship between at least one of the travel dimensions and tourist satisfaction. This study is limited with cross-sectional data
Prospects of the fourth industrial revolution for the hospitality industry: a literature review
No full textBenchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia?
Get PDFresponding to the strategic question: “How do we develop more sustainable and responsible rural tourism by benchmarking innovations and new practices in Asia?”
Design/methodology/approach – A content analysis of the papers was undertaken to learn from best practices within and outside Asia. Structured questions were used to enable the theme editors to reflect on the rationale for the theme issue question, the starting point and the nature of the contribution made by the writing team.
Findings – This summary highlights the most significant outcomes in terms of the contributions to knowledge and/or professional practice, and also the implications for management action and applied research arising from the review of best practices in Asian countries such as Malaysia, Indonesia, Thailand, The Philippines, Vietnam, Korea, India, China and Chinese Taipei. Some of the innovative approaches that can be adopted by Asia from non-Asian countries, namely, New Zealand, Australia,
Canada, Lesotho and Poland, are also presented.
Research limitations/implications – This paper outlines the challenges and new approaches needed in managing and developing rural tourism initiatives that have been established in other countries. Originality/value – This paper explores the extent to which the lessons and innovative approaches discussed in this theme issue could be replicated and applied in countries that are developing rural tourism
Community Resident and Sustainable Cultural Heritage Tourism Development: A Systematic Literature Review Using PRISMA
No full textResidents are key stakeholders in sustainable tourism development and play an essential role in tourism growth. While previous studies have explored residents' support for tourism from economic and environmental perspectives, the unique relationship between cultural heritage preservation and community empowerment has not been sufficiently explored. Cultural heritage tourism naturally generates conflicts between commodification and preservation, yet current frameworks often overlook residents' cultural identity and empowerment as crucial factors for sustainable outcomes. This omission is particularly significant in the post-pandemic recovery context, where heritage sites face increased risks of over-tourism and community marginalization. To address this gap, the study conducted a systematic literature review of 53 articles published through January 2025. Using the PRISMA methodology, it identified relevant theories and examined direct, mediating, and moderating factors. Additionally, this research developed a conceptual framework to support the sustainable development of cultural heritage tourism, offering new insights and guiding future studies. The findings provide valuable knowledge for tourism researchers, destination managers, and policymakers, while the framework serves as a practical tool for destinations seeking to balance tourism growth with heritage preservation and community well-being
