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    Collaborators (VITAL Partners in bold are involved in this task):

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    : This document describes the remote message passing system developed in T3.1.1 to prove the technical feasibility of Lisp-to-C++ communication between different processes and machines. Author: Stuart Watt Collaborators (VITAL Partners): SYSECA - SYSECA TEMPS REEL (Coordinator) NOTT - UNIVERSITY OF NOTTINGHAM BULL - BULL CEDIAG AC - ANDERSEN CONSULTING ONERA - ONERA PTT - ROYAL PTT NEDERLAND NV OU - THE OPEN UNIVERSITY NOKIA - NOKIA RESEARCH CENTER * marked partners are involved in this task OU/T311/DD/1 Wednesday, July 13, 1994 Page i Table of Contents Introduction..................................................................................................................1 Overview of the Architecture...................................................................................3 Communication Protocols.........................................................................................8 The Session Manager...........................................................

    A paradigm of learning: Amongst junior consultants at Andersen Consulting

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    The primary objective of this paper is to investigate how management consultants, at Andersen Consulting KB learn and develop professionally through their work. We have used an interpretative research approach called phenomenography in order to determine the various ways (conceptions) of learning that exist among a group of consultants, ranging from one to four years of experience. In connection with this objective, we have compiled a model of essential competencies that have assisted the process of development, and in effect, influenced how the consultants learn. Our intention with this twofold approach is to try and gain a more comprehensive picture of the phenomenon of learning. We have avoided getting bogged down in the `official' AC interpretation of competency by relating solely to statements made concerning the consultants' experiences. It is assumed, in many cases, that the official structures designed to facilitate learning are the main cause of development among the employees of knowledge intensive organizations; i.e. training, monitoring, counseling, etc. Is this really the case? Andersen Consulting International spends 10% of its revenue on training consultants at their educational facilities located primarily in Chicago St. Charles. However, in this paper, it was discovered that the courses aimed at consultants at the level of focus (1-4 years) were not really of great benefit. The consultants learn mainly on the job and this is largely due to their experiences with other people and through doing their assigned tasks

    Multimedia Simulation Cuts Training Costs for Andersen Consulting

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    Andersen Consulting, the systems integration and business process reengineering unit of the Arthur Andersen Worldwide Organization, cuts costs and trains new consultants in basic business practices with a CDROM-based interactive multimedia course that simulates a real-world client engagement. The new consultant’s mission is to analyze a case company’s various business departments and prepare a presentation documenting potential problems and remedies. The course utilizes three hours of digitized video and audio to enable students to interact with client personnel and their Andersen Consulting supervisors. Performance-based activities require students to demonstrate their understanding of the simulated client’s business functions and needs. Multiple support systems assist the new consultant by mimicking real world organizational support. In addition, students receive feedback to help them complete activities and evaluate their performance. Benefits of this multimedia simulation include a 50 percent reduction in training time, payroll savings of 2million,deliverysavingsof2 million, delivery savings of 8.5 million a year and a reduction in travel costs since the course can be taken at local offices. This course received the 1992 Silver CINDY Award

    Existing Model-based Techniques Analysis

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    : The methodology of general systems theory (GST) is briefly introduced. Existing model-based diagnostic techniques are described. Various tasks are analyzed within the conceptual framework of GST and it is shown that they can be derived from the basic paradigm of a system with a parallel model. It is suggested that the tool to be integrated with VITAL is based on this architecture. Author: Zdenek Zdráhal Collaborators (VITAL Partners): SYSECA - SYSECA TEMPS REEL (Coordinator) NOTT - UNIVERSITY OF NOTTINGHAM BULL - BULL CEDIAG AC - ANDERSEN CONSULTING ONERA - ONERA PTT - ROYAL PTT NEDERLAND NV * OU - THE OPEN UNIVERSITY NOKIA - NOKIA RESEARCH CENTER * marked partners are involved in this task - 1 - 1. INTRODUCTION This report presents an overview of model-based diagnostic techniques which are expected to be applicable within VITAL i.e. which can be integrated into the VITAL workbench and supported by the VITAL methodology. Since VITAL aims to provide life cycle support for a re..

    Principles and tools for instructional visualisation

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    This report reflects research and development of the Department of Applied Education,Division of Instrumental Science and Technology of the University of Twente in theNetherlands and Andersen Consulting - ECC, also located at the campus of the University ofTwente, and part of the world wide consultancy firm Andersen Consulting.Both groups carry out work on instructional technology and are exploring concepts ofvisualisation and the use of multi media.This report addresses three aspects of instructional visualisation: - concepts in instructional visualisation - design and development of multi media applications - multi media technolog

    Principles and tools for instructional visualisation

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    This report reflects research and development of the Department of Applied Education,Division of Instrumental Science and Technology of the University of Twente in theNetherlands and Andersen Consulting - ECC, also located at the campus of the University ofTwente, and part of the world wide consultancy firm Andersen Consulting.Both groups carry out work on instructional technology and are exploring concepts ofvisualisation and the use of multi media.This report addresses three aspects of instructional visualisation:- concepts in instructional visualisation- design and development of multi media applications- multi media technolog

    Collaborators (VITAL Partners in bold are involved in this task):

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    : In this paper the architecture of the VITAL-KR is described. Author: Enrico Motta and Arthur Stutt Collaborators (VITAL Partners): SYSECA - SYSECA TEMPS REEL (Coordinator) * NOTT - UNIVERSITY OF NOTTINGHAM * BULL - BULL CEDIAG AC - ANDERSEN CONSULTING ONERA - ONERA PTT - ROYAL PTT NEDERLAND NV * OU - THE OPEN UNIVERSITY * NOKIA - NOKIA RESEARCH CENTER * marked partners are involved in this task page 1 _____________________________________________________________________ The Open University 1991 1. INTRODUCTION As discussed in (Motta, 1991) both the current practice of industrial KBS, and the consensus among researchers (Frisch & Cohn, 1991) suggest that hybrid architectures, embedding a number of specialized representations/reasoners, are required to enable knowledge engineers to build efficient and powerful KBs. This is due to the fact that it has been recognized that no universal knowledge representation language exists, which can efficiently model all types of proble..

    ESPRIT II Project P5365

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    : This document is the final deliverable for task 3.5.3., Graphical User Interface and Windowing. It consists of three chapters: an analysis of the options we had and decisions which were taken, a guide describing the guidelines which support user interface design methodology, and a manual describing the primitives themselves. Author: John Domingue and Stuart Watt Collaborators (VITAL Partners): SYSECA - SYSECA TEMPS REEL (Coordinator) NOTT - UNIVERSITY OF NOTTINGHAM BULL - BULL CEDIAG AC- ANDERSEN CONSULTING ONERA - ONERA PTT - ROYAL PTT NEDERLAND NV * OU - THE OPEN UNIVERSITY NOKIA - NOKIA RESEARCH CENTER * marked partners are involved in this task Task 3.5.3 Graphical User Interface and Windowing Final Deliverable Page 2 TASK 3.5.3 GRAPHICAL USER INTERFACE AND WINDOWING FINAL DELIVERABLE INTRODUCTION This document is the written part of the final deliverable for task 3.5.3 "graphical user interface and windowing". In order for the VITAL workbench to be marketable in the 199..

    Plans for new tech center

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    Andersen Consulting to establish Technology Integration Center. Research on how businesses may make full use of new computer technologie

    Conflict resolution strategies and its relation to various employee factors in Andersen Consulting, Inc

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    This study determines the predominant conflict resolution strategies used by employees of Andersen Consulting, Inc., an Information Technology organization. Two hundred respondents were selected using a systematic random sampling technique by including in the sample every 120th name out of a listing of employees used with the permission of the Human Resources Director. A Personal Data Sheet, the Thomas-Killman Conflict Mode Instrument and an open-ended questionnaire was then distributed to the 200 selected respondents. The 183 questionnaires were returned. Responses to the Conflict Mode Instrument was correlated with employee variables using MicroStat. The mean and standard deviation of scores in the instrument was also derived. Reponses to the open-ended questionnaire was tabulated and content analyzed.Results indicate that the predominant conflict resolution strategy utilized by Andersen Consulting employees was the compromising mode (mean = 8.1093 and standard deviation = 2.4538). The least used mode was the accommodating mode (mean = 4.6831 and standard deviation = 2.4847). All other modes, i.e., the competing, collaborating and avoiding modes, were used in moderation (mean = 5.3279 and 6.1639 and standard deviation = 3.2853, 2.1074, and 2.1472, respectively). It was also determined that there exist significant relations between the following: age and use of the collaborating (r = .49472 compromising and avoiding (r = .33793 and .15471, respectively) at an alpha level of .05. There was also a significant relationship between sex and use of the collaborating, compromising and avoiding modes ( r = .21298, .31616 and .14739 at the .05 alpha level, respectively). Employee type correlates significantly with the competing ( r = .39486) collaborating (r = .51195) and avoiding (r = .15711) modes using an alpha level of .05. Rank of level correlates significantly with use of the competing, collaborating, compromising and avoiding approaches (r = .47981, .51195, .32644, and .14713 at the .5 alpha level, respectively. Finally, education correlates significantly with use of the competing, collaborating, compromising and avoiding approaches ( r = .78963, .51195, .31616 and .12340, respectively) at the alpha level of .05.Content analysis of responses to the open-ended questionnaire indicate that Andersen Consulting employees resolve conflict with the use of discussion and an open exchange of views. Compromise or arriving at a mutually acceptable solution was important, along with respect, consideration and deference. It was likewise determined that the gap that exists within the organization was because of lack of training, lower salaries and lack of exposure as far as the Practice Management group is concerned. Data for this was gathered using participant observation and review of the 1995 Core Values Assessment Survey results.It was concluded that the existence of the gap between the two units in the organization was due not to their choice of conflict resolution strategy, but because of a basic lack of understanding and appreciation of the other\u27s role in the organization
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