3 research outputs found
CBR-ESiCA (Case-Based Reasoning - Expert System in Complaint Analysis)
Get PDFMany companies concern most about their level of customer complaints. The numbers of
customer complaints are usually used as business performance indicator. A lot of
companies handle a survey in order to get response or complaint from their customers
and make an analytical study on it. In this research, the author has developed Case-Based
Reasoning Expert System in Complaint Analysis (CBR-ESiCA) in order to automate
all the processes involved in categorizing the customer complaints into particular
complaint category. The scope of the research is customer complaints regarding to home
care products. CBR-ESiCA categorizes customer complaints into one of eight key
complaint categories. New complaints are solved by adapting previously successful
solutions to similar complaints. The main objective of the system is to categorize
customer complaints into particular complaint categories and generate report based on
analytical study made
INFORMATION OF MEDICINE’S INVENTORY SYSTEM AT PUSKESMAS TELUKNAGA
Get PDFPuskesmas Teluknaga is one of puskesmas with a lot of patients, each day can reach 100-150 patients. Therefore, the service to treat all the patients must be done quickly so that the patients have no complaints. While in medicines area, the information system is stil using a simple method by using manual record in the book / paper. To save the administration reports, pharmacies and warehouses rely solely on Microsoft excel applications. Manual data consists of many datas. In addition, the file storage for manual data can be damaged. Therefore the author created a strategy in developing the information systems of data processing to assist the process of making medicine reports. To obtain an effective and efficient information system, the system was designed in the Final Report entitled "INFORMATION OF MEDICINES INVENTORY’S SYSTEM IN PUSKESMAS TELUKNAGA". The system will be built by using PHP and MySQL programming language for database design, visual paradigm for UML design, notepad ++ as text editor and xampp v3.2.2 as localhost.
Keyword: information system, medicines entry, medicines out, report
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