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Uncovering Non-native Speakers’ Experiences in Global Software Development Teams - a Bourdieusian Perspective
No full textGlobally distributed software development has been a mainstream paradigm in developing modern software systems. We have witnessed a fast-growing population of software developers from areas where English is not a native language in the last several decades. Given that English is still the de facto working language in most global software engineering teams, we need to gain more knowledge about the experiences of developers who are non-native English speakers. We conducted an empirical study to fill this research gap. In this study, we interviewed 27 Chinese developers in commercial software development and open source global software development teams and applied Bourdieu’s capital-field-habitus framework in an abductive data analysis process. Our study reveals four types of capital (language, social, symbolic, and economic) involved in their experiences and examines the interrelations among them. We found that non-native speakers’ insufficient language capital played an essential role in prohibiting them from accessing and accumulating other capital, thus reproducing the sustained and systematic disadvantaged positions of non-native English speakers in GSD teams. We further discussed the theoretical and practical implications of the study
Searching for Security: Women’s Collective Information Security Strategies in the Pursuit of Farang Partners in Pattaya, Thailand
No full textI report on two months of ethnographic fieldwork in a women's centre in Pattaya, Thailand and interviews with 76 participants. Findings, as they relate to information security, show how (i) women in Pattaya, often working in the sex and massage industries, perceived relationships with farang men as their best, and sometimes only, option to achieve security; (ii) the strategies used by the women to appeal to a farang involved presenting themselves online; (iii) the women navigated a series of online security risks, such as scams and abuse, which shaped their search for a farang; (iv) the women developed collective security through knowledge-sharing to protect themselves and each other in their search for a farang partner. I situate this work in emerging information security scholarship within marginalised contexts
Menstrual Mindsnacks - Exploring Social Implications of a Speaking Tampon Dispenser
No full textThis study explores the stigma associated with menstruation and examines methods to enhance menstrual hygiene and health awareness, as well as normalization through a socio-technical system. Around half of the world population is in need of menstrual hygiene products. Although soap and paper towel dispensers are now considered standard equipment in public bathrooms all over the world, this is not the case for period products like tampons and pads. Moreover, stigmatization of menstruation largely exists during adolescence and is caused by feelings of shame, disgust, and the fear of not being taken seriously. This can often be traced back to experiences of reactions by authoritative figures and male acquaintances in the participants’ lives and often subsides with adulthood. These emotions are reinforced by a lack of open discussion on the topic, ultimately leading to a societal taboo. Following a design case study approach, a speaking tampon and pad dispenser was co-designed with affected persons and evaluated in a public restroom. The prototype provides users with educational content through audio playback whenever it is touched, delivering useful information about the duration, effects, and management of menstruation. Because the prototype is deployed in a public restroom, the interaction also opens space for social exchange. Preliminary user feedback on the prototype suggests that it has the potential to foster discussion and improve menstrual health awareness. By promoting communication and providing accessible information, this dispenser can significantly influence societal attitudes towards menstruation, especially with more vulnerable groups
How Different Stakeholders Make Use of Policies in an Ongoing Digital Archiving Project for Patient Records?
No full textWhile CSCW increasingly acknowledges the essential role of policies in technology adoption, more research should be conducted on their role in ongoing digital transformation projects. Current retrospective accounts lack information on how the actors interpret and mobilize policies to conduct such projects and achieve their agendas. Our study aims to take part in the effort to address this gap through a qualitative inquiry into an ongoing patient records digitization project within a general hospital service. We emphasize how each actor, from administrative staff to physicians, accounts for different policies to motivate their actions and decisions on the framework of this digitization project
Implementing Electronic Health Records – Activities, Actors, AI
No full textElectronic health records (EHRs) support healthcare professionals in their treatment of patients. To fulfil this function, EHRs include increasing numbers of artificial intelligence (AI) components to analyze images, recommend actions, and issue warnings. Because of their numerous technical features, EHRs affect many groups of actors and require their competent performance of a variety of activities. As a result, the implementation of EHRs in hospitals and other healthcare institutions is a major undertaking, which has received sustained attention in computer-supported cooperative work (CSCW) and related research communities. This workshop aims to provide a forum for participants to get updated on current CSCW studies of EHR implementations and create connections with a select group of CSCW researchers who study such implementations. Within the overall theme of implementing EHRs, the workshop specifically focuses on the activities, actors, and AI involved in implementing and using EHRs. The key activities at the workshop will be presentation of the participants’ position papers and thematic group discussion
Self-Management Support (SMS) in Transition: The Case of Osteoporosis Management Support in a Chinese Hospital
No full textSelf-management has become increasingly important with the growing population living with chronic conditions. Self-Management Support (SMS) provided in healthcare systems is essential for its success. While prior research mainly focuses on Western countries, this paper presents a study of SMS practices for osteoporosis management as part of a Whole Course Management (WCM) program recently implemented in the healthcare system in China, which features a new role called case manager in the hospital dedicated to SMS and related coordination. Based on interviews with 22 participants, including one case manager, two physicians, three nurses, seven patients, and nine caregivers, we highlight the importance of the role of case manager in promoting awareness of osteoporosis and self-management, integrated care coordination, and emotional support. At the same time, it also reveals challenges and promising directions to make SMS more effective, mainly in terms of self-management education, active patient involvement, and coordination among the care network. We ended by reflecting on our findings and discussing implications for SMS and the design of ICTs
An Integrated Methodological Framework to Investigate Hybrid Work Technologies
No full textAs hybrid work continues to gain prominence in the lives of people around the world, research struggles to grasp its deeper socio-technical implications. We have identified relevant gaps in the existing methodological landscape and outline early-stage design work on a framework that integrates qualitative ethnographic methods with quantitative, sensor-based data collection techniques. This framework will allow us to explore hybrid work technologies more holistically. Although it is still untested, the framework is based on our previous longitudinal research on ambient displays, which already leveraged a mixed methods approach. We hope that it will contribute to the ongoing methodological discussion within the HCI and CSCW communities, and ultimately result in more ambitious and, importantly, long-term research in this area
The Ripple Effect of Information Infrastructures
No full textThis paper explores how the nature of work is impacted by the information infrastructure within the work exists. Drawing on an empirical case of a global organization replacing the local area network (LAN), we examine the work required for (re)designing, implementing, maintaining, and managing the sociotechnical aspects of the LAN. We identify breakdowns related to cooperative, technical, and organizational work, revealing faultlines in boundary-crossing activities. By exploring the characteristics of these faultlines, our study highlights how work and infrastructure co-evolve. Work may appear to take place within a local context, yet in practice, it transforms the global infrastructure, with interdependent entities located elsewhere in the infrastructural setup, such as people, artifacts, and policies that only have peripheral (or invisible) relations to the work. This interplay impacts not only the characteristics of the work itself but also the inherent characteristics and legacy of multiple work contexts beyond immediate boundaries. We argue that viewing work from an infrastructural perspective is crucial for identifying who and what is needed to accomplish work tasks. The ripple effect of information infrastructures impacts local work contexts in unanticipated ways, extending beyond visible work practices. Transforming infrastructures thus requires an extended peripheral perception in shaping and scoping the work at multiple scales
Transitions Within The Flow of Work of Hybrid Workgroups: A diary study approach for the temporal and longitudinal analysis of the rhythm and flow of hybrid work
Full text linkHybrid work is characterised by regular switches and transitions on multiple levels - between physical and digital spaces, synchronous and asynchronous work, different workgroups, as well as different tools and systems. This position paper discusses the role and nature of these transitions within the context of hybrid workgroups and presents a currently ongoing research project that focuses on the longitudinal analysis of these rhythms and flows of collaborative work and the transitions experienced by individuals. It presents the overall aim of the research project and the methodological approach, which includes a diary study in combination with a visualisation tool for data exploration. This work takes a longitudinal perspective with an emphasis on temporal and spatial aspects, focusing on practices that reveal themselves over the course of days, weeks or months, which can complement current detailed, short-term analyses
Integrating Social Care into Digital Knowledge Infrastructures in Dementia Care
No full textThis paper presents initial findings from an ongoing Danish PhD design research study that investigates the integration of different types of knowledge and data, with a particular focus on the often-neglected social care within digital knowledge infrastructures. The study employs ethnographic and participatory design activities to investigate how existing knowledge infrastructures facilitate care workers in identifying and understanding unmet needs among people with dementia in two Danish nursing homes. This paper presents three identified barriers that hinder effective knowledge sharing in social care: the availability of knowledge within EHR systems, 2) the ease of documentation processes in EHR, and 3) the accessibility of EHR for specific professional groups. Consequently, the focus on nursing care in documentation leads to a corresponding emphasis on nursing care delivery. To enhance the prioritization of social care, this paper argues that it is essential to provide care workers with improved support from knowledge infrastructures that address these three barriers