ZHAW digitalcollection (Zurich Univ. of Applied Sciences)
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34342 research outputs found
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Non-medical support services in healthcare organizations
No full textHealthcare organizations can be hospitals, health clinics, rehabilitation clinics, psychiatric clinics and institutions devoted to the care of infirm or aged persons. The core processes of healthcare organizations focus on medical, therapeutic and/or care services. Non-medical support services ensure that the core services can be delivered and that the needs of the service users can be fulfilled. Non-medical support services comprise services in the context of infrastructure, hygiene, safety & security, logistics and hospitality & hotel services. These services are done visibly or in the background. The provision of non-medical support services should always be a contribution to a positive service user experience. When designing and providing non-medical support services, a service user focus should always be predominant
Nudging in hospitality and tourism
No full textA nudge is a deliberate intervention in the design of a choice environment that influences people’s behavior predictably without prohibiting any options or relying on substantial economic incentives. Nudging is rooted in the finding that people have limited cognition, are prone to biases, and sometimes lack self-control (i.e., they have bounded rationality). Based on these circumstances, nudging aims to improve decision-making for the welfare of people and society. In the context of hospitality and tourism, nudges have been shown to be effective in guiding people to eat healthier and behave more sustainably. For example, displaying the social norm that most other guests reuse their towels has been shown to increase towel reuse. Such interventions can thus reduce energy use without reducing people’s freedom of choice. To avoid pitfalls and account for specific contexts, behavioral scientists have developed procedures to design, test, and implement nudges, enabling the use of these valuable tools
Facility and real estate management
No full textThe convergence facility and real estate management is propelled by macroeconomic trends, emphasizing cost savings and strategic use of facility management to reduce operating costs, financing, and investments. Legal requirements and sustainability regulations, particularly in the European Union, further drive the merging of these disciplines, addressing the significant environmental impact of the real estate and construction sector. Traditional distinctions between institutional real estate management, corporate real estate management, and facility management blur as sustainability and macroeconomic shifts reshape these fields. Property owners now require understanding in architecture, workplace management, facility management, and civil engineering, particularly in industries like life sciences. Facility management׳s multidisciplinary approach, influenced by urbanization and economic understanding, plays a pivotal role in the efficiency, productivity, and well-being of societies. Overcoming disagreements in literature regarding the relationship between facility and real estate management is crucial. Professionals in real estate and facility management face challenges necessitating a holistic infrastructure management approach, accentuated by the COVID-19 pandemic. Future specialists must possess transdisciplinary knowledge in real estate, workplace and facility management, financing, economics, digital transformation, sustainability, and leadership to address complex tasks, including the sustainability transformation of existing buildings
Workplace management
No full textThis text summarizes the foundations and principles of workplace management. Workplace management focuses on workspaces and workplaces, considering them valuable resources for efficient business processes and goal attainment. It views work environments as tools supporting individual work activities and organizational processes. Thus, space is considered an asset influencing work style and organizational culture. Workplace management integrates spatial factors with processes, culture, employees, and technologies, emphasizing the user׳s experience. The human-centered tradition of workplace management incorporates psychological theories and interdisciplinary approaches. It contributes value on individual, interpersonal, and organizational levels, influencing health, well-being, satisfaction, communication, collaboration, and innovation. Workplace change management addresses emotional aspects of workplace transitions, emphasizing user involvement. Workplace performance measurement and management link real estate costs with user-centered outcomes, emphasizing evidence-based decision-making for optimal organizational performance
The evolution of tourism, hospitality, and service management
No full textTourism, hospitality, and service management are dynamic industries shaped by globalization, technology, evolving consumer expectations, and sustainability. As key drivers of economic growth and cultural exchange, they continuously adapt to broader societal shifts. This section examines contemporary challenges, trends, and innovations in these industries through interdisciplinary perspectives, including business studies, psychology, sustainability, marketing, and economics. It offers theoretical insights and practical implications, bridging academic inquiry with industry practice
Multi-view graph pooling via dominant sets for graph classification
No full textGraph pooling is a fundamental operation in Graph Neural Networks (GNNs), designed to simplify graphs by reducing the number of nodes and edges while preserving essential structural information for classification tasks. However, most existing pooling methods tend to overlook edge weights and rely on a single-view pooling strategy that focuses either on local or global topological information, failing to capture the full structural context of the graph. To address these limitations, this study introduces a novel Dominant Set Multi-View Pooling (DSMVPool) method featuring two main contributions. First, we propose a dominant-set cluster pooling approach that analyzes the overall graph architecture and connectivity patterns, identifies potential clusters using edge weight information, and generates a coarser graph view. In addition, we create two complementary pooled views by selecting the most representative nodes based on local topology and node features. Second, we design a fusion-view attention layer that integrates the coarser graph structure with the pooled graph views, enabling our method to simultaneously capture and combine global and local structural information and node features. Extensive experiments on four graph classification benchmarks, covering computer vision, chemical, biological, and social networks, demonstrate that DSMVPool achieves superior performance compared to state-of-the-art methods
Overtourism
No full textOvertourism has become a critical issue in global tourism. Defined as the excessive influx of tourists overwhelming a destination, overtourism results in detrimental environmental, cultural, and social impacts. This chapter investigates the origins, implications, and management strategies of overtourism, with a focus on European case studies. Key factors contributing to overtourism include technological advancements, globalization, economic growth, and the influence of marketing and media. The consequences of overtourism encompass environmental degradation, cultural commodification, social tensions, and economic dependency. Various strategies to mitigate overtourism, such as regulatory measures, sustainable tourism practices, and community involvement, are discussed. The chapter concludes that a holistic approach involving technological innovations, policy development, and global collaboration is essential for managing overtourism and promoting sustainable tourism development
Towards a maturity model for the industrial metaverse
No full textThe Metaverse is designated no less as the “next internet”. With futuristic visions in sight and fragmented use cases realized, scarce guidance is available on how to systematically implement the Industrial Metaverse. The aim of this paper is to develop a maturity model for the Industrial Metaverse. The developed model comprises 8 maturity dimensions [(1) Mirroring of physical and digital, (2) Interaction by Human-Machine-Interface, (3) Simulation and decision support, (4) Technology convergence, (5) Immersion (realism and user experience), (6) Real-time capability, (7) Ecosystem and interoperability and (8) Persistence)] across 4 maturity levels [(1) Elementary, (2) Emerging, (3) Extensive and (4) Exhaustive]. Being aware of restrictions resulting from general modeling, inherent maturity model weaknesses and operational limitations, for practice, the model helps to navigate, particularly assess the current status and provide guidance, while for academia, the model adds to the emerging knowledge base, representing the first of its kind
Grundlagenstudie mit Praxishinweisen zur Verankerung guter Betreuung in Altersinstitutionen
No full textIm Rahmen eines Forschungs- und Entwicklungsprojekts ist ein Projektteam des Instituts Vielfalt und gesellschaftliche Teilhabe am Departement Soziale Arbeit der Züricher Hochschule für Angewandte
Wissenschaften (ZHAW), der Paul Schiller Stiftung (PSS) und ARTISET der Frage nachgegangen, wie gute Betreuung in Alterseinrichtungen, ausgehend von bestehenden Beispielen guter Praxis, gefördert werden kann. Ziel des Projektes war es, eine Sammlung guter Beispiele aus und für Institutionen zu erstellen, welche erlaubt, psychosoziale und agogische Handlungsfelder guter Betreuung gezielt weiterzuentwickeln und in Institutionen der Altersarbeit zu verankern. Basierend auf den Grundlagenarbeiten der PSS wurden bestehende, bedürfnisorientierte Betreuungskonzepte in den verschiedenen Bereichen der intermediären und stationären Betreuung älterer Menschen ausgewertet und im Rahmen von drei Workshops mit Institutionsleitenden und Fachmitarbeitenden aus der Deutschschweiz und der Romandie für die Erarbeitung dieser Sammlung aufbereitet. Der vorliegende Grundlagenstudie möchte damit als Anregung und Inspirationsquelle dienen, um bestehende Ansätze guter Betreuung in Institutionen für ältere Menschen zu fördern und weiterzuentwickeln
Gendered employment trajectories and later life health in liberal regime countries : a quantitative study in the United States, England, Switzerland and Chile
No full textWe explore the association between adulthood employment patterns and later life health among men and women in four liberal regime countries: two from Europe (England and Switzerland) and two from the Americas (United States and Chile). We carefully harmonized life-history data from the surveys SHARE (N = 1,143), HRS (N = 4,006), ELSA (N = 3,083), and EVDA (N = 802). The samples included individuals born between 1944 and 1954, with information on employment histories from age 15 to 65 and on 11 health outcomes in later life. In line with welfare regime and health literature, we find significant differences in health outcomes between countries, which are likely explained by differences in health systems. However, we extend previous literature by showing that positive health outcomes are consistently explained by standard employment histories, and poor health outcomes are consistently explained by non-standard employment histories. Importantly, men and women following the same employment pathway across countries are either similarly penalized or compensated in their health. This suggests that it is not gender per se that affects health in later life, but the employment trajectory experienced. Nonetheless, women are disproportionately more likely to experience non-standard employment and thus suffer a greater health disadvantage. Policy measures to mitigate negative health effects of non-standard employment trajectories may therefore pay attention to the specific reasons why women are more likely to experience non-standard trajectories