International Journal of Science, Technology & Management (IJSTM)
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The Effectiveness of Service Quality on Room Occupancy Rates at Le Meridien Bali Jimbaran
Full text linkThis study aims to determine the quality of service provided to guests staying at Le Meridien Bali Jimbaran and the effectiveness of service quality on the room occupancy rate achieved at Le Meridien Bali Jimbaran. The methods used to collect data, there are 6 methods, namely: observation, interviews, questionnaires, documentation, and literature studies. The analysis techniques used, namely: a. Quantitative Analysis, namely: 1) Analysis techniques to analyze quantitative data, using descriptive statistical techniques, namely statistical techniques that discuss the collection, processing, presentation, and calculation of values from data described in tables or diagrams, 2) T-test for two paired samples (Paired-samples T Test) namely testing the effectiveness of service quality on hotel occupancy achievements. b) Qualitative descriptive analysis techniques to explain the results of qualitative data analysis and help draw conclusions about the research results from the process or event. Based on the analysis results, it shows that the quality of service provided to guests at Le Meridien Bali Jimbaran is very good with a value of 4.48. Meanwhile, the quality of service provided to guests has a real or significant impact on increasing the achievement of room occupancy rates at Le Meridien Bali Jimbaran, which can be seen from the calculated t (3,888) which is greater than the t-table (2,2010), which is in the rejection area of Ho and H1 is accepted. This means that the quality of service provided to guests has a very effective impact on increasing the achievement of room occupancy rates at the Le Meridien Bali Jimbaran hotel
Study Phytoplankton as a Bioindicator of Asahan River Water Quality
Full text linkThis study aims to determine the types of phytoplankton, phytoplankton abundance, factors that influence phytoplankton life and the quality of the Asahan River based on phytoplankton abundance. The method used is descriptive. The results of the study in the waters of the Asahan River obtained 13 types of phytoplankton, with a species abundance of 4875 ind/L. The quality of the Asahan River is moderately polluted as seen from the species abundance value which ranges from 1,000-10,000 ind/L and environmental parameter values, namely temperature 28.66 ˚C, brightness 6.26 m and DO 7.19 mg/l is optimal for the growth and development of phytoplankton while the salinity of 31.22 ˚/˳, pH 6.7 and BOD 2.7mg/l are below the standard quality of the Asahan River for marine biota according to the Decree of the Minister of Environment and Forestry No. 51 of 2004
Resilience of Alpha Generation: Digital Resiliency, Organizational Culture, and Talent Management
Full text linkDigital transformation and changes in global work dynamics are driving the emergence of Generation Alpha as a future workforce group with digital-native characteristics, visual orientation, and high expectations for flexibility and value alignment. These conditions demand a new understanding of work resilience that relies on structural stability and sustainable adaptability. This study aims to examine the influence of digital readiness, organizational culture, and talent management strategies on the resilience of Generation Alpha in the workplace. The method used is a qualitative literature study by analyzing reputable scientific articles that discuss work resilience, digital transformation, organizational culture, and talent management across organizational contexts. The results of the synthesis show that digital readiness plays a role as a foundation for resilience through strengthening self-efficacy, adaptive learning, and psychological resilience, although it has the potential to pose a risk of self-regulation if not balanced by organizational support. An adaptive, ethical, and learning-oriented organizational culture has been proven to strengthen the psychological safety and work attachment of Generation Alpha. Flexible and nonlinear talent management strategies become an institutional instrument to convert adaptive potential into long-term resilience. This study contributes to the development of the Alpha Generation resilience conceptual framework and provides practical implications for organizations in designing sustainable human resource strategies in the digital age of work
Analysis of Traffic Performance and Handling Scenarios in the Malang Station Area, Kota Baru
Full text linkThe Malang Kota Baru Station area is currently experiencing traffic performance problems characterized by high delays and low speeds, especially on the Trunojoyo 1 Road and Trunojoyo 2 Road sections. This condition is influenced by high side obstacles in the form of on-street parking and loading and unloading activities. This study aims to analyze the performance of the existing road network and formulate effective traffic management and engineering scenarios in improving regional traffic performance. The analysis was carried out by modeling using PTV Vissim software through the calibration and validation stages using the Geoffrey E. Havers (GEH) statistical test. The results of the analysis of existing conditions showed an average delay of 168 seconds, network speed of 13.6 km/h, total mileage of 24,120 kend-km, and total travel time of 1,774 vehicles/hour, which indicates that the performance of the road network is in the poor category. Improvement efforts are carried out through several traffic management and engineering scenarios, including moving on-street parking to off-street, repairing pedestrian facilities, adding signs and repairing road markings, as well as regulating the separation of access in and out of goods and passengers. The results of the proposed scenario simulation showed an improvement in road network performance, namely an increase in network speed to 22.04 km/h, a decrease in average delay to 90.91 seconds, a decrease in total travel time to 1,160.59 vehicles/hour, and an increase in total mileage to 25,574 kend-km. Thus, the proposed traffic management and engineering scenario has proven to be effective in improving traffic performance in the Malang Kota Baru Station Area
Digital Leadership and Innovation Management Toward nnovation Performance at Telkom Indonesia
Full text linkThis study aims to examine the influence of digital leadership and innovation management on innovation performance in organizations. The research used a quantitative approach, with 100 respondents, and collected data via structured questionnaires. The analysis was performed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to evaluate the relationships among the variables. The results indicate that both digital leadership and innovation management have a significant and positive impact on innovation performance. Digital leadership enables leaders to utilize technology, foster an adaptive and innovative organizational culture, and support creative problem-solving. At the same time, effective innovation management ensures structured, collaborative, and responsive processes for idea generation, development, and implementation. Based on these findings, organizations are recommended to strengthen digital leadership capabilities and implement systematic innovation management practices to enhance innovation performance and sustain competitive advantage. These measures are crucial for organizations to respond effectively to environmental changes and achieve long-term growth
Comparing Internal and External User Perceptions of a National Research Funding Information System (NRFIS): A Comparative Study
Full text linkDigital transformation in the public sector requires information systems that provide consistent and equitable services to diverse stakeholder groups. A National Research Funding Information System (NRFIS) has become a strategic digital platform for managing research funding processes end-to-end across government institutions, universities, and research organizations. While previous evaluations have examined such systems using structural models, limited attention has been given to differences in perceptions between internal stakeholders and external research stakeholders. This study compares user perceptions regarding System Quality (SY), Information Quality (IQ), Service Quality (SQ), Use (UE), User Satisfaction (US), and Net Benefits (NB) between internal and external users of NRFIS. A total of 335 respondents participated, comprising 290 external stakeholders and 45 internal stakeholders. Descriptive results show that internal users consistently reported higher perceptions across all constructs: SY (4.28 vs. 3.94), IQ (4.42 vs. 3.99), SQ (4.39 vs. 3.87), UE (4.42 vs. 3.97), US (4.47 vs. 3.98), and NB (4.56 vs. 3.95). Chi-Square tests confirm statistically significant differences across all constructs (p < 0.01). Mann–Whitney U tests further validate substantial median differences (all p < 0.001). These findings demonstrate robust perception gaps between user groups, highlighting the need for improved onboarding, training, and support mechanisms for external stakeholders. This study contributes to digital governance literature by revealing structural disparities in user experience and provides policy recommendations for enhancing inclusiveness and effectiveness of NRFIS-based research funding services
A Structural Equation Modeling (SEM) Approach to Examine The Impact of Gold Futures Price Spillovers, Dividend Announcements, and Investor Attention on Abnormal Returns among 32 Indonesian Listed Companies Distributing Dividends in 2024
Full text linkThe purpose of this study is to examine the effects of investor interest, dividend announcements, and spillovers in the price of gold futures on abnormal returns among 32 Indonesian listed businesses that paid dividends in 2024. The study examines the direct and indirect correlations between the variables using a quantitative approach and the Structural Equation Modeling (SEM) technique with Partial Least Squares (PLS) estimate in SmartPLS 3.0. The Indonesia Stock Exchange (IDX), corporate financial reports, and worldwide gold market statistics were the sources of secondary data. Trading volume was used as a stand-in for investor attention, and abnormal returns were measured using an event-study framework with a two-day window surrounding the cum-dividend date. The findings indicate that neither dividend announcements nor spillovers in the price of gold have a statistically significant impact on abnormal returns. While there is a weak positive correlation between dividend announcements and gold prices, there is a negative correlation, indicating a safe-haven substitution effect where investors move away from stocks as gold prices rise. Furthermore, investor attention does not mediate the relationship between the independent variables and the dependent variable, nor does it significantly affect abnormal returns. While investor attention shows very low predictability (R² = 0.002), the model shows a moderate explanatory power for abnormal returns (R² = 0.434) and a high predictive relevance (Q² = 0.435). Overall, the results show that the Indonesian capital market reacts to corporate and macroeconomic information primarily through direct effects rather than behavioral mediation. By emphasizing the restricted function of investor attention as an information-transmission channel, this study adds to the body of knowledge on behavioral finance and spillover dynamics in emerging countries. To improve the explanatory power of abnormal return models, it is advised that future research incorporate more comprehensive behavioral or sentiment factors
Formulating An Effective Marketing Strategy For Warung Nasi Ambu Rini Through The Optimization of Stp And Marketing Mix (7p)
Full text linkThis paper investigates marketing issues of Warung Nasi & Sate Ambu Rini which is a traditional Sundanese Restaurant in Bandung and comes up with a well-rounded marketing strategy that will help fill in the gaps. Although the quality of products and customer satisfaction with current customers are high, the warung cannot convert this to the wider awareness of the product and customer attraction. It has used a single case study where the research is conducted qualitatively using thematic analysis. In-depth interviews with 16 respondents of four categories of stakeholders (owner, employees, current customers, and potential customers) and six hours of non-participant observation were used to gather primary data. Secondary data comprised menu documentation, Instagram and Tik Tok social media analytics, GoFood data of the merchant dashboard, and photographs of the physical environment. The main results indicate that there is a critical gap in awareness (walk-in customers are zero and the social media reach decreases to -64.1% after 90 days), positioning communication (professional branding creates higher price expectations (Rp 35,000-45,000) than actual prices (since the minimum price is Rp 15,000)), delivery channel (nothing is commissioned through GoFood), targeting (students and young professionals are underrepresented), and promotion (the Instagram engagement rate is 0.32 The research suggests the positioning of the company in a Premium Feel, Everyday Price and the recommendations given are reflecting GoFood menu optimization, regular social media postings with price-inclusive information, systematic referral plans and exterior signage change. A measurement framework somewhat based on SMART would provide accountability in implementation
Business Performance Analysis And Valuation: Accounting Treatment Implications In Indonesia's Carbon Credit Industry
Full text linkThis study examines how accounting treatment choices for special funding schemes affect financial performance and valuation in Indonesia's emerging carbon credit industry. Using PT. Argustara Pilar Utama as a case study, a forestry-based carbon credit company operating under a unique funding arrangement where a single investor fully finances project operations in exchange for fixed-price carbon credit offtake, the research employs quantitative financial analysis methodology including ratio analysis and Discounted Cash Flow (DCF) valuation. Two accounting scenarios are evaluated: Scenario A recognizing investor funds as revenue under IFRS 15, and Scenario B recognizing funds as equity under IAS 32. The findings reveal substantial financial implications from accounting treatment choice. Scenario A produces cumulative positive EBIT of IDR 129.37 billion (2025-2034), Interest Coverage Ratio of 11.37x qualifying for Aa2/AA credit rating, and Enterprise Value of IDR 116.28 billion with WACC of 8.49%. Conversely, Scenario B generates cumulative negative EBIT of IDR 95.60 billion, negative Interest Coverage Ratio triggering D2/D distressed rating, and negative Enterprise Value of IDR 43.99 billion with elevated WACC of 22.81%. The equity value differential between scenarios reaches IDR 160.27 billion. This study concludes that revenue recognition under IFRS 15 is the superior treatment, as net shareholder value of IDR 75.32 billion after tax significantly exceeds zero value under equity recognition, while recommending complementary tax optimization strategies to mitigate double taxation exposure
A Comparative Analysis of Financial Performance and Stability Between Indonesian Sharia Bank (BSI) and Bank Mandiri From 2020 to 2024
Full text linkThis study aims to assess and describe the financial performance of Bank Mandiri and Indonesian Sharia Bank (BSI) based on the RGEC analysis results during the period 2020–2024. The research method used is quantitative with a descriptive quantitative approach. The population of the study includes all banks registered and operating in Indonesia during the 2020–2024 period, or more specifically certain banks such as conventional banks and sharia banks. The samples selected are Bank Mandiri as the representative of conventional banks and Indonesian Sharia Bank (BSI) as the representative of sharia banks for the 2020–2024 period. The sample selection is based on relevance, availability of data, and representation of each bank type. The results show that Bank Mandiri demonstrates superior performance compared to Indonesian Sharia Bank (BSI) on most key RGEC indicators. Bank Mandiri maintains asset quality with significantly lower NPF, as well as records better efficiency in asset and capital utilization through higher ROA and ROE. Additionally, Mandiri’s operating margin (NOM) is much stronger and more stable. Although both banks have very strong capital adequacy (CAR) and good governance (GCG), operational efficiency (BOPO) remains a challenge for both, even though BSI shows slightly better BOPO figures. Overall, Mandiri is more aggressive in financing distribution and efficient in generating profit, while BSI is still in the process of post-merger stabilization with reasonably healthy performance but with room for improvement in operating margin and efficiency