Integrated Journal of Business and Economics (IJBE)
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National Health Insurance (BPJS) in Indonesia: An Islamic Perspective on Value Creation, Engagement, and Satisfaction
No full textThis study analyzes how the service quality of BPJS Health influences customer engagement (CustEngagement) and customer loyalty (CustLoyalty) in the context of PKU Muhammadiyah Hospital in Indonesia, with patient satisfaction as the main mediator. Using primary data from 296 BPJS inpatient respondents at PKU Muhammadiyah Hospital that collaborates with BPJS, the CARTER model (Compliance, Assurance, Reliability, Tangible, Empathy, Responsiveness) combined with satisfaction and engagement dimensions is analyzed using PLS-SEM.The main results show that the paths from Satisfaction to CustEngagement and Satisfaction to CustLoyalty are positively significant (coefficients of approximately 0.272–0.307; t-statistics > 3.5; p < 0.05), confirming that higher patient satisfaction directly increases the level of engagement and the tendency toward loyalty to health service facilities. On the other hand, Responsiveness acts as the primary driver of satisfaction (coefficient to Satisfaction ≈ 0.897; t = 2.967; p = 0.003), which in turn enhances CustEngagement and CustLoyalty through the mediating role of Satisfaction.The other dimensions (Assurance, Compliance, Empathy, Reliability, Tangible) do not show a significant direct effect on Satisfaction or CustEngagement in this model, indicating that the BPJS context at PKU Muhammadiyah Hospital may require additional mediators/moderators or sharper indicators. Contextually, these findings instead highlight the importance of strengthening the responsiveness dimension and harmonizing it with values of empathy, friendliness, and justice grounded in sharia principles in every service interaction. A responsive yet warm and fair approach is expected to enrich patients’ experiences, foster feelings of being valued and trusted, and ultimately strengthen their attachment and loyalty to PKU Muhammadiyah Hospital
Effect of Foreign Ownership, Audit Committees, Leverage, And Information Asymmetry on Earnings Management with ESG Disclosures as a Moderating Variable
No full textThis study explores the influence of foreign ownership, audit committee presence, leverage, and information asymmetry on earnings management, with Environmental, Social, and Governance (ESG) disclosure considered as a moderating variable and firm size treated as a control variable. The analysis utilized panel data regression, drawing from a sample of companies listed on the main board of the Indonesia Stock Exchange (IDX) between 2020 and 2023. A purposive sampling method was applied, and outlier cases were excluded, resulting in 115 valid observations. The results indicate that information asymmetry has a significant positive relationship with earnings management. However, this relationship is weakened when moderated by ESG disclosure. In contrast, foreign ownership, audit committee composition, leverage, and standalone ESG disclosure show no significant individual impact on earnings management. Moreover, ESG disclosure does not serve as a mediating factor between foreign ownership, audit committee presence, or leverage and earnings management. These findings highlight the critical role of ESG transparency in curbing earnings management practices that may be detrimental to stakeholder interests
Cloud-Based Accounting and Digital Transformation in Indonesian MSMEs: Emerging Trends and Strategic Implications
No full textThis study conducts a systematic literature review (SLR) to examine emerging trends and strategic implications of cloud-based accounting (CBA) adoption among Indonesian micro, small, and medium enterprises (MSMEs). Guided by the PRISMA protocol, the review analyzes 25 documents, including peer-reviewed journal articles and policy reports, using thematic coding grounded in the Technology Acceptance Model (TAM) and Technology–Organization–Environment (TOE) framework. The findings reveal that CBA adoption is shaped by multi-level drivers: cognitive perceptions such as perceived usefulness and digital trust; organizational capacities including managerial support and system readiness; and external pressures such as regulatory mandates, infrastructure disparities, and state-led digitalization programs. Rather than a purely technical upgrade, CBA adoption reflects broader institutional and ecological transitions within Indonesia’s fragmented digital economy. The study highlights the need for context-sensitive, ecosystem-based policy approaches to accelerate inclusive digital transformation in the MSME sector. It offers evidence-based insights for policymakers and practitioners navigating the digital finance landscape
Promoting Sustainable Marine Ecotourism: The Role of e-WOM, Environmental Attitude, and UTAUT Model in Supporting Blue Economy in Indonesia
No full textThe objective of this study is to analyze the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, and environmental attitude on marine ecotourism behavior, with e-WOM intention and marine ecotourism intention serving as mediating variables. A quantitative approach was employed using path analysis through the SmartPLS 4 application, based on data collected from 248 tourist respondents who had visited marine ecotourism destinations. The study proposed nine hypotheses, of which two were rejected. The findings indicate that most exogenous constructs significantly affect marine ecotourism behavior, either directly or indirectly. E-WOM intention was identified as a strong mediator, linking perceptions of usefulness, ease of use, and environmental attitudes to sustainable behavior. Additionally, the intention to participate in marine ecotourism plays a crucial role in bridging the influence of several constructs on actual behavioral outcomes. These results underscore the importance of digital communication and personal intention in shaping environmentally responsible tourism behavior. This study contributes theoretically to the development of sustainable tourist behavior models and offers practical implications for destination managers and policymakers in promoting sustainable marine ecotourism in Indonesia.
Do Indonesians Prioritize Sustainability When Giving Their Loyalty to Fast Fashion?
No full textFast fashion brands need to increase the need for more ethical alternatives as a substitute for their products that are considered environmentally damaging so that their brand loyalty can increase. Therefore, this study proves the effect of brand love on brand loyalty, with the mediation of customer engagement and moderation of perceived sustainable marketing on the relationship. This study involved 260 respondents obtained through purposive sampling to analyze their answers using the SEM-PLS approach. The results indicate that even though customers already have brand love, it is not enough to make them loyal to the brand. This is because deeper feelings are needed by creating customer engagement first before reaching the loyalty phase. Theoretically, this study confirms that customer engagement plays a full role as a mediator in the relationship between brand love and brand loyalty. Interestingly, it turns out that perceived sustainable marketing does not play a role in moderating the relationship between brand love and brand loyalty. Practically, this study shows that Indonesians don’t really consider sustainability campaigns carried out by fast fashion brands to generate their brand loyalty
Enhancing Economic Growth Through Labor, Unemployment, Poverty, and Zakat Collection in Bengkulu Province
No full textThis study aims to analyze the effect of labor force participation, unemployment, poverty, and zakat collection on economic growth in Bengkulu Province, Indonesia. Using a quantitative approach with associative analysis, the research employs time-series data from 2020 to 2024 obtained from the Central Bureau of Statistics (BPS) and the National Zakat Board (BAZNAS). The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 3.0 software. The results show that labor force participation has a positive and significant impact on economic growth, while poverty and zakat collection also significantly affect economic growth in a negative and positive direction, respectively. However, the effect of unemployment on economic growth was found to be negative but not statistically significant. The R-square value of 0.883 indicates that 88.3% of the variation in economic growth can be explained by the four variables in the model. These findings highlight the importance of workforce empowerment, poverty alleviation, and optimizing zakat distribution in supporting inclusive and sustainable economic development. Policymakers are encouraged to integrate Islamic fiscal instruments such as zakat into regional development strategies to enhance social equity and economic resilience
Monetary Risk and Market Dynamics as Drivers of Capital Market Deepening in ASEAN: A Sustainable Development Perspective
No full textThis study investigates the drivers of capital market deepening in ASEAN countries from a sustainable development perspective. It focuses on the influence of stock market returns, GDP growth rate, inflation rate, and IPO activity on the market capitalization-to-GDP ratio. Using a panel dataset covering six ASEAN countries from 2010 to 2024, the study applies the System Generalized Method of Moments (System GMM) to account for endogeneity and dynamic effects. The results reveal that stock market returns and inflation rate have a significant positive impact on capital market deepening, while GDP growth rate and IPO count do not show significant effects. These findings highlight the importance of financial market performance and monetary conditions in enhancing financial depth in emerging markets. The study offers valuable insights for policymakers aiming to strengthen capital markets as a means of supporting inclusive and sustainable economic development in the ASEAN region
The Mediating Role of Financial Performance on the Relationship between Capital Structure and ESG performance of Ghanaian Non-Financial Firms
No full textThis study empirically analyzes the mediating effect of financial performance on the relationship between capital structure and the ESG performance of listed non-financial firms in Ghana. Using panel data from 16 firms enlisted on the Ghana Stock Exchange from 2015 to 2024, the study adopts the random-effects model. The results show that (1) both debt and equity capital have a negative influence on ESG performance, corroborating the agency theory; (2) debt capital does not significantly influence financial performance, but equity capital positively influences financial performance, violating the Modigliani and Miller theory; and (3) financial performance has a positive influence on ESG performance, corroborating the resource-based view theory. Further analysis regarding the mediating effect shows that financial performance partially mediates the relationship between capital structure and ESG performance. The study emphasizes the need for managers to be cautious when choosing the optimal capital structure, bearing in mind that improved financial performance is one of the ways their capital structure decisions can enhance ESG performance. The novelty of this study lies in the development and validation of a mediation model of capital structure, financial performance, and ESG performance in a sub-Saharan African context, enhancing our understanding of corporate finance in underdeveloped capital markets
Boosting Performance through Contingen Incentives: The Mediation Effect Of Organizational Commitment
No full textThis study examines the effect of types of incentive schemes on performance mediated by organizational commitment. This research aims to expand the investigation regarding the factors that may influence performance, as well as the impact of different incentive schemes on performance by incorporating the mediating variable of organizational commitment, which is believed to have a positive effect on individual performance. To achieve that goal, the research method used in this study is the experimental method. This research uses laboratory experiments. The participants are undergraduate students majoring in Accounting from the Faculty of Economics and Business at Ahmad Dahlan University Yogyakarta who have completed or are currently taking Management Accounting courses. This study predicts that the quota incentive scheme results higher performance and commitment organizational than the piece rate incentive scheme. This study also predicts that the type of incentive scheme affects performance through organizational commitment. The test results of 54 participants showed that the quota incentive scheme resulted higher organizational performance and commitment than the piece rate incentive scheme. This research also found that organizational commitment influences performance. However, this study did not find evidence that organizational commitment mediates the effect of the type of incentive scheme on performance. Therefore, a deeper theoretical study is still needed regarding organizational commitment as a mediating variable in the relationship between types of incentive schemes and employee performance
The Covid-19’s Impact on Sharia banks in Southeast Asia: Islamicity Performance Index, Intellectual Capital, and Islamic Corporate Governance
Full text linkThe COVID-19 pandemic has impacted Islamic banking in Southeast Asia, with corporate governance playing a crucial part in handling and controlling companies. This research studies the influence of issues such as Intellectual Capital, Islamic Income vs. Non- Islamic Income Ratio, and Zakat Performance Ratio on Islamic Corporate Governance in the region post-pandemic. The present research employs quantitative research techniques that depend on secondary data. To gather the necessary data, a documentation approach was adopted, involving the examination of annual reports from Islamic banks in Southeast Asia. Data was acquired through the utilization of a panel data regression model operated by Eviews 12. Findings suggest that intellectual capital and the Islamicity performance index are key drivers of ICG. To improve governance, Islamic banking institutions should focus on preserving intellectual capital and enhancing their Islamicity performance. Continuous efforts to enhance ICG are critical for dealing with global concerns in the aftermath of COVID-19.